FAQs

Your first appointment will last up to 45 minutes and will involve your Physiotherapist taking a thorough assessment of your problem and your medical history. We will also need to carry out a physical assessment to diagnose your problem. Please wear loose fitting clothing or something you are comfortable to be assessed in, if you would like to bring someone with you then that’s fine.

We operate a cashless system. Payments can be made in the following ways:

• Online Booking: Pay directly through our online booking system when scheduling your appointment.

• In Person: You can pay at the reception desk on the day of your appointment if you’ve booked over the phone or in person.

To help us carry out a thorough assessment, please wear loose, comfortable clothing that allows for easy movement. Depending on the area being evaluated, you may be asked to expose or remove clothing around the problematic joint or muscle so your physiotherapist can properly examine it. For lower limb assessments (such as hip, knee, ankle, or foot issues), please bring or wear a pair of shorts. Your comfort and privacy are always our top priority; if you prefer, you can request a female or male practitioner in advance, or request a chaperone to be present during your appointment.

Our practice operates on a tiered structure to reflect the diverse expertise, seniority, and specialist training across our clinical team:

• Consultant Level (Phil Williams): Expert-led care for complex cases, advanced diagnosis, and Diagnostic Ultrasound.
• Clinical Director Level (Becky Robinson): Specialist management for long-term conditions, chronic pain management, and TMJ (jaw) dysfunction.
• Physiotherapy & Sport Rehabilitation: Our core team of highly skilled clinicians dedicated to helping you recover, rebuild, and stay active.

If you have any questions regarding our team structure or would like guidance on which practitioner best suits your needs, please feel free to ask our reception team.

Of course! We want you to feel comfortable at our clinic and if you would like to bring someone to help you, or to keep you company, that’s fine! If you require a chaperone for any part of your examination or treatment then let us know and we will arrange this for you.

No. You can self refer for any service at our clinic including Ultrasound scans and Injection therapy appointments.

Many of our clinicians are listed on the Private Practice Register (PPR) and are eligible to treat patients under major insurers such as AXA, Aviva, Vitality, and WPA; please check when booking that your practitioner is registered with your specific provider. While we directly bill and liaise with Bupa on your behalf, for all other insurance companies you will need to pay for your appointments directly with us, and we will provide a full receipt so you can claim the costs back. Coverage varies by policy, so we recommend confirming with your insurer beforehand to determine how much of your treatment fee they will cover.

Please call 01522 787164 or email hello@greatnorthernphysiotherapy.co.uk as soon as possible so we can re arrange your appointment to a more appropriate time for you. In the unlikely event you will need to cancel your appointment we do require 24 hours notice prior to your scheduled appointment time. Failure to do so will result in a cancellation charge of the full value of your appointment, for more details please see our full terms and conditions.

While we strive to accommodate diverse needs, we currently do not provide in-house interpreters. If you require language assistance, kindly arrange for an interpreter to accompany you during your appointment. Thank you for your understanding and cooperation.